The Yugen Art Gallery operates professionally in the field of contemporary art. The activity, in particular, is devoted to the sale and promotion, through exhibitions and incisive dossiers, of original works of art created by international masters and emerging artists. The artworks are personally kept by the same artists and/or private collectors. At the time of purchase, Yugen personally coordinates the shipping process from the artist-collector to the buyer. The following summary offers just a preview of our Shipping & Return Policy. To know, and understand, our policy completely, please read the Terms and Conditions

Shipping and Delivery

All artworks are packaged with care and are provided with signed certificates of authenticity. Deliveries are made to the address indicated by the User and in the manner specified in the order summary. Upon delivery, Users must verify the content of the delivery and report anomalies without undue delay, using the contact details provided. Users may refuse to accept the parcel if visibly damaged. 

Cost and Companies

The shipping cost is entirely free. We ship worldwide via UPS, TNT, BRT and SDA.

Processing

All orders will be processed within 7 business days.

Right of Withdrawal

The right of withdrawal is a right designed for European Consumers in the case of distance contracts (because the User is not able to see or try the Products before closing the contract). Withdrawal from the contract terminates the obligation of the contracting parties to perform the contract.

Yugen applies the right of withdrawal to all Consumers, regardless of where they are based. To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.

When does the withdrawal period expire?

  • Regarding the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.

  • Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.

Shipment Tracking

A tracking number will be sent to you as soon as your package has shipped.

Need more help? Please contact us.